FAQs
Clinical Coding
What is clinical coding, and why is it important?
Clinical coding is the process of assigning standardised codes to medical diagnoses, procedures, and services. It is crucial for accurate treatment pathways, reimbursement, research, and healthcare data analysis.
How can accurate clinical coding impact healthcare providers?
Accurate clinical coding ensures proper reimbursement, reduces claim denials, improves the achievement of revenue streams such as QOF, PCN DES etc. Enhances data integrity, supports research, and enables effective population health care management.
What are the qualifications and expertise of the Zip clinical coding team?
Our clinical coding team consists of NHS trained GPs and Clinical Pharmacists as well as admin coders with extensive knowledge in clinical systems, medical terminology, medical coding guidelines and coding systems (such as Read Codes and SNOMED-CT), proficient in SystemOne and Emis Web.
How does the Zip Code team access your clinical system?
Our Zip coders access your clinical system remotely through our secure HSCN connection which contains the NHS standard security and firewall.
How much access does Zip Code have to your clinical system?
The Zip Coders can only see what you allow us to see. You choose the rights to access and remain in control.
How does Zip Code ensure compliance with coding regulations?
We stay up-to-date with NICE guidelines, industry standards, and compliance guidelines. Our coding experts meticulously follow these guidelines to ensure accurate and compliant clinical coding practices.
Are we Cyber Essentials certified?
Yes, we have the Cyber Essentials certification. Cyber Essentials certification ensures you can trust your data with us.
How do we keep data secure?
All data is viewed, processed and completed on your clinical system. No data is copied or removed from your system meaning your data is always safe and secure.
LG Digitisation
What happens to the paper envelopes?
They are shredded under BS EN 15713 once you approve the digital copies, or returned empty if you prefer.
How long does a batch of 5 000 envelopes take?
Is the service DSP Toolkit compliant?
Yes. Processing stays within UK Azure data centres and meets NHS DSP Toolkit requirements.
Do you limit staff access to the archive?
No. Any authorised practice user can search the digital files without extra licence fees.
Can you handle fragile or damaged envelopes?
Yes. We follow NHS governance for fragile documents and provide flatbed capture where needed.
Are there hidden fees?
No. Pricing is per envelope. Optional storage, accelerated turnaround or weekend work are quoted up-front.
Can you code new incoming mail as well?
Yes. We offer a rolling correspondence and coding package that dovetails with the archive migration.
Which clinical systems are supported?
EMIS Web, SystmOne, Docman and Vision.
Do you need on-site space?
A small room or corner for two scanners and prep tables during the project window.
Is there a minimum contract term?
No. Projects are scoped per archive or on a rolling monthly basis.